An industry first, evoke’s Helmet Replacement Policy offers customers who suffer a fall within the first 6-months of purchase the chance to replace their evoke riding hat at 50% off*, prioritising safety and removing undue financial burden.
Simply register your hat by scanning the QR code found on the helmet label within 14-days.
*subject to approval by evoke.
How to Arrange your Replacement
Before you can receive your replacement hat at 50% off, your registration will need to be confirmed and the hat will need to be inspected by evoke.
- Email [email protected] with your original purchase details. We will then provide you with a free of charge return label.
- Once your hat has been inspected by evoke and the exchange has been approved, our team will contact you to arrange the payment for 50% of the replacement hat. We will then post this out to you.
If you are returning your evoke hat to our Totnes Store in person, it will need to be left with us so that it can be inspected by evoke. Following approval of the exchange, our team will contact you to advise that the replacement is available for purchase at 50% off.
Terms & Conditions
- Customers will not be eligible for the evoke Helmet Replacement Policy without registering their helmet within 14 days of purchase. This can be done by scanning the QR code found on the helmet label.
- Customers will receive a replacement evoke helmet at 50% of the original purchase price.
- Any replacement must be an exact replacement of the original purchase (the same style, colour, size & shape).
- Customers are only eligible for one replacement on the policy at any time. If a like-for-like replacement is not available, a similar replacement will be offered.
- There are no other refunds, cash alternatives or exchanges.
For further information, please contact our trained hat fitting specialists by emailing [email protected] or calling 01803 812040.
