Coronavirus Information For Our Customers

   Words by Redpost Admin

   on 19/03/2020 16:03:00

Coronavirus Information For Our Customers

Quick Overview

We have introduced a range of measures to keep staff & customers safe including thorough cleaning & distancing procedures. Below is a quick status checker of our services:

  • Online = Normal (including an extended Returns period)
  • Store = Cashier desk only. No access to browsing the store (We are currently preparing our shop for reopening by removing fixtures to make social distancing easier. See update below)
  • Cafe = Temporarily Closed.

See full updates on the situation below along with a statement to our customers.



A Letter To Our Customers...

Dear Customer,

In these uncertain times, we wanted to reassure you that Redpost Equestrian is taking the spread of Coronavirus (Covid-19) in the UK seriously. As a family business of nearly 28 years, we are no strangers to dealing with challenging times.

Our priority is to maintain the safety and wellbeing of all our staff and customers, whether that is in store or in the delivery of goods.

We’re carefully following the advice from Public Health England and the Government on this matter. Below we have set out measures we are taking to prevent the spread of the virus. We ask customers to please respect these measures whilst they are being carried out.

Our physical and online store are open for business but changes have been made (see below). There may be shortages of a small amount of lines but these will generally be temporary and we ask customers not to panic buy.

We appreciate that some customers who usually visit us in store may not want or be able to visit during this period of uncertainty either because of self-isolation or because they are social distancing as a precaution. Therefore, below we highlight the following alternate choices some of which are newly implemented to help during this situation.

Ways To Order

  • Shop Online – You can use our website to have your order delivered to your door. We have taken many precautions to make sure this is done safely.
  • Click & Collect – You can use our website to place your orders and collect from our store. Should you chose not to enter the store when you arrive we can leave your order in a collection area in our warehouse.
  • *NEW* Feed & Bedding Click & Collect – We have (with immediate effect) listed our Feed, Bedding & Forage on our website so you can now use this to Click & Collect your orders.  You can shop our Feed & Bedding here
  • Phone Ordering – You can place your orders in advance via phone for collection.
  • In Store – Our shop is open, however currently you cannot browse the store. We will collect your items for you on your request and you can order feed & bedding. Below you can see some of the changes we have made to this process.
  • Café – Currently closed following the Governments announcement on 23rd March.

Additional Steps...

We’ve implemented a number of precautions to ensure the business is operating safely, these include:

  • Hand Washing & Glove Use – We are ensuring hand washing and glove use is used by staff regularly and where appropriate.
  • Cleaning – We are ensuring that those areas touched regularly by team members and customers are sanitised. Many areas are cleaned hourly.
  • Counter Barrier & Screen – We have introduced a distancing barrier at the counter and a clear protective screen to ensure there is safe distance and protection between customers & staff.
  • Distancing – We have introduced steps for both customers & staff to ensure safe distances are always kept people.
  • Feed & Bedding Loading – We have introduced loading platforms on which we will place feed & bedding so that customers can collect feed & bedding without coming in to contact with staff members.

The current situation is changing rapidly - we are closely monitoring developments and will amend any in store or delivery policies in line with official guidance. Any updates following this letter will be posted below.

We would like to take this opportunity to thank all our customers for your continued support and hope you can stay safe and healthy.

Best wishes,

The Redpost Team



Updates

Saturday 30th May - 13:50

We are preparing our store for a staged reopening of departments. We have removed a large amount of fixtures to increase space in the store to allow social distancing. We are currently still just running the cashier desk service with no browsing available. We hope to open the horse essentials area soon. Our clothing area will not be open to the public before 15th June. We will confirm the dates in the coming days.

Saturday 25th April - 17:45

As a small thank you to the hard work of the emergency service staff we now offer a discount through the Blue Light Card holder scheme. Simply visit the Blue Light website and search “Redpost Equestrian” for more details. For more information visit here.

Monday 30th March 2020 - 16:45

Our website no longer offers the option to have your order despatched to a DPD Pickup Shop. This is due to the current closure of many of the stores this was available to. Our normal shipping options remain active.

Thursday 26th March 2020 - 14:00

We have extended our returns period for orders placed online to 60 days for any orders placed since 1st March 2020. This will stay in effect until further notice. This has been done to make it easier for customers to get items back to us during this period of limited travel. You can see information about Returns here

Monday 23rd March 2020 - 21:30

In light of the Governments announcement on 23rd March our shop will remain open to provide essential items for the care and wellbeing of our animals including feed & bedding. Despite the seriousness of the current situation our four legged friends cannot go unattended during this time. However we will be making some changes in store effective immediately.

We will be begin a cashier desk only measure in our store. Customers will no longer be able to access the shop to browse. Instead you can either place your order via our website using Click & Collect or visit us in store and request the items which we will get for you. All items in the store are available for purchase in this way, but to protect our staff and customers we feel the measure to close access to browsing in store is appropriate. There will be measures to prevent gathering in close proximity whilst in store. Our Cafe will now be temporarily closed.

Our online despatch remains open and is unaffected. We are following many precautions to ensure this is done in a safe way and hope this gives a way for you to get the items you need without leaving your house.

We hope this gives a clear update on how you can get the items you need during this unsettling period. We will of course keep you updated on any further changes and hope that you understand the measures being taken.

We would like to thank our customers & staff for their continued support and ask that social distancing is respected during this time to protect all. At a time like this working together and helping each other is more important than ever. Stay safe.

Friday 20th March 2020 - 18:15

Following the Government guidelines asking pubs, cafes, restaurants and gyms to close from this evening we are closing the cafe at Redpost Equestrian for sit in meals. We will still be offering a takeaway service this weekend. The Govenerment guidelines are intended to prevent "social gatherings" and so our takeaway service will be unaffected.

Our shop remains open as normal and we continue to monitor the situation and take precautions on the spread of the virus.

Friday 20th March 2020 - 14:00

Our delivery of feed today was unable to take place due to logistical issues for our supplier. They have assured us they will be with us on Monday 23rd March. This means we are likely to have shortages this weekend.

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