Here are Redpost, we are pleased to introduce the Redpost Bit Bank, a horse bit trial service which allows you to try a bit out with your horse with the confidence it can be easily exchanged or returned if it isn’t suitable.
With a huge variety of equestrian bits now available, it can be tricky to know what bit you and your horse need. Whether you are a seasoned show jumper, heading out eventing, or happy hacking around the lanes, finding the right bit is key to achieving harmony between horse and rider.
Each trial bit we offer is available on a 30-day trial period. During this timeframe, if you find the bit isn’t quite right or you would like to try a different size or style, you can easily return it to Redpost for an exchange, or send it back for a refund (minus a trial fee).
How does the Redpost horse bit trial service work?
- Look through our range of trial bits HERE.
- Place your order for the item you wish to trial, making sure you choose the TRIAL option in the drop-down menu, and pay in full.
- We will despatch your order to you, and your 30-day trial period starts from the day you receive your item.
- Your trial bit will be sent in a new or used condition. If it isn’t the right bit for your horse, it can be returned to us within 30 days.
- If you receive a bit that has been previously trialled and this is not suitable for you, please contact our team by emailing [email protected] or phoning 01803 812040 who will be able to discuss your options.
- You then have 30 days in total to trial the item and decide if you wish to keep it (or exchange it for a non-trial item), or return it to us if it is not suitable.
- If you wish to keep the item after the trial period, then you simply need to inform us that you are keeping it. If you require a different size, then please return the item to us for an exchange.
- If you are returning the item, either because it is not suitable or because you require an exchange, then you will need to package it up and send it back to us – you can find our returns information here.
- If you are returning for an exchange, then your new item will be despatched to you once we receive the original bit back. There is no hire charge when items are kept or exchanged.
- If you are returning the item for a refund, you will be refunded minus a hire fee of £12.
Frequently Asked Questions:
How much is the trial charge? Each trial bit is subject to a £12 trial charge, however there is no hire charge if you decide to keep the bit, or exchange it for a different size or style.
Can I trial any bit on your website? Only bits marked ‘Available to trial’ or ‘TRIAL‘ are available on our trial service.
How long is the trial period? You have 30 days from the day you receive your bit to trial it.
Can I hire more than one bit at a time? Yes, you can order as many trial bits as you want at once, however each trial bit that is returned for a refund will incur a £12 trial charge.
Do I need to pay the postage to return the bit? If you are returning a trial bit for an exchange, you can use one of our returns labels for free. If you are returning a trial bit for a refund, you can use one of our returns labels at a charge of £4, or return it using your own method.
Full Terms & Conditions:
- All items are hired out on a 30-day trial period. This period starts from the date you receive your order. Please note this is 30 calendar days, and not 30 working days.
- If you wish to return your item to us, then the return must be despatched to us within 30-days of you receiving your item.
- If you decide you would like to keep the item, then we must be informed by emailing us at [email protected] or by calling us on 01803 812040. This must be done within 30 days of you receiving the item.
- If you would like to keep the product but require a different size, then you will need to inform us of the size you require and return the trial item back to us where we can then process an exchange. The exchange bit will not be treated as a trial item.
- If the item is returned to us because you do not wish to keep it, then your original order will be refunded minus a £12 hire fee.
- All bits returned to us must be returned in a clean and undamaged condition. Any items that are not clean, or are returned damaged, may not be refunded or may be charged a re-stocking fee. Bits can be cleaned with warm water. We will thoroughly clean and disinfect any bits that are returned to us.
- Each individual trial bit purchased will incur a trial fee if returned. There is no trial charge for bits that are not returned to Redpost Equestrian Ltd.
- All bits on trial are your responsibility until they arrive back with us. Please ensure that they are taken care of and when posting them back that you use the appropriate postage/insurance if not using one of our Returns Labels.
We also have a wide range of other equestrian products available to trial, including Equilibrium Massage Pads, Horseware Micklem Bridles, VIP Original Gel Pads, and more!
