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Redpost Equestrian Terms & Conditions

This website is operated and owned by Redpost Equestrian Ltd (Redpost Equestrian) of Lillisford Stud, Littlehemspton, Totnes, Devon, TQ9 6NG. As a user of you acknowledge that the use of this website, including transactions made, is/are subject to our terms and conditions. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at [email protected] or 01803 812040.

A summary of our details...

We are a UK registered company. Our registered name is Redpost Equestrian Ltd.
Our registered address is Lillisford Stud, Littlehempston, Totnes, Devon, TQ9 6NG.
Our company registration number is: 04571471.
Our VAT number is: 585849082

1. About these Terms and Conditions

1.1 In these terms and conditions “we”, “us”, “our” and “Redpost Equestrian” mean Redpost Equestrian Ltd. “You” means you as a user and customer

1.2 These terms and conditions constitute the contract between us and you for the use of this website and the supply of Products and Services. No other terms and conditions shall apply unless we agree to vary it in writing or by email.

2. General

2.1 As a user of this website you should be aware that Redpost Equestrian Ltd holds the right to change these terms & conditions at any point and recommend that you read them every time that you use the website.

2.2 Upon visiting this website you confirm that you have the authority to bind yourself and/or any business that you represent to these terms and conditions.

2.3 When registration is required to use a service on this site you agree to provide complete and accurate information. An approved login name and password should be used at all times when applicable.

2.4 You are responsible for the safety of your password and personal details and are encouraged not to share these details with anyone. Passwords must NOT be divulged to anyone else. You accept responsibility for all activities occurring under your account and password. If you are concerned for the safety of your account then you must inform us immediately.

2.5 If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

2.6 Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at (Redpost Equestrian Ltd, Lillisford Stud, Littlehempston, Totnes, Devon, TQ9 6NG).

3. Order Acceptance & Delivery

3.1 Upon completing a transaction you will be sent an email acknowledging your order to the email address provided by you. This email will detail the products you have ordered. To avoid doubt this email does not constitute an order confirmation nor order acceptance.

3.2 By placing an Order, you make an offer to us to purchase the Products you have selected based on these terms and conditions. We hold the right to decline your offer at our discretion if necessary.

3.3 Your order will have been accepted only when we dispatch to you the products that you have ordered.

3.4 We will make reasonable efforts to deliver goods within the timescales that are estimated on this website. Delays are occasionally inevitable due to factors out of our control and Redpost Equestrian Ltd shall not be liable for any delay or failure to deliver of products within the estimated timescales.

3.6 We will deliver your products to the address shown on your order details email. However we hold the right to cancel your order if we are unable to deliver to the address.

3.7 Title to and risk of loss of your order will pass to you upon delivery of the products to the address you gave and stated on your order details. Any damages must benotified to the courier upon delivery and 'we' must benotified ofmissing items within 72 hours of delivery.

3.8 If you (the customer) request, with us or in direct contact with our courier, the parcel(s) to be left at the property without signature then title to and risk of loss passes to you upon delivery.

3.9 Our delivery charges are set out on the “Delivery Info” page linked at the footer of each page.

3.10 Claims for missing parcels must be made within 28 days of despatch of the parcel. If you (the customer) do not contact us within this period we will be unable to investigate/replace/refund the order.

3.11 We will hold your click & collect order for 4 weeks. After this point the order will be cancelled and we hold the right to partially refund your order if it has devalued during this time (for example if it is an item with a use by date or seasonal).

3.12 Customs charges are the responsibility of the customer, and may vary depending on your delivery country. If delivery is refused and the parcel is returned to us, you will be charged the cost of the return shipment, and the original shipping charges will not be refunded.

4. Payment

4.1 Your products will only be delivered only when we have received full payment and complete and accurate information for delivery has been given.

4.2 For the protection of both you and us we will sometimes validate personal information given to us during the order process with third-party organisations. By submitting these details you agree to these checks and all data will be treated in accordance with the Data Protection Act 1998.

4.3 A great effort is made to ensure prices listed on the website are correct, however errors may sometimes occur. If we discover that an error in the price of goods that you have ordered has occurred we will contact you as soon as reasonably possible and you will be given the option to pay the correct amount or cancel your order and given a full refund. If we cannot contact you using the information provided by you then we will treat the order as cancelled.

4.4 If you purchase an item listed as in stock on the website and when processed we find that it is currently out of stock you will be contacted as soon as reasonably possible by email or phone. You will be given the option to cancel your order or wait until the item returns to stock at which point it will be dispatched to you.

4.5 All prices are inclusive of VAT.

5. Returns Policy

5.1 Please see our “Returns” page linked at the footer of each page for guidelines.

5.2 Most of our products offer a 12 month guarantee from the date of receipt, providing they are used in accordance with the manufacturers recommendations. We hold the right, if necessary, to return products to the manufacturer for their assessments/comments. Please allow 30 days for an exchange or refund in these circumstances. This is in addition to your statutory rights.

5.3 We are unable to handle and inspect returned items unless they are clean and dry due to Health and Safety regulations. This is in particular reference to horse clothing and footwear. This clause is in accordance with the Health and Safety at Work Act 1974.

5.4 Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for canceling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.

5.5 You cannot cancel your contract if you have removed any sealed packaging on a product or purchased goods that are non-returnable. Non-returnable items will be stated on their respective product pages. Confirmed Non-returnable items include: Personalised or Special Order items, Riding Hats, Underwear, CD’s, DVD’s, Video’s and Computer Software.

5.6 If you have received the goods before you cancel your contract then (unless, under clause 5.5, for which you do not have a right to cancel) you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

5.7 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. On receipt of the goods and after inspection we will credit you the amount you paid for the goods.

5.8 On the return of International orders for goods purchased outside of the EU a refund will be given on the goods purchased only and NOT the shipping cost.

5.9 In addition to 5.8 if an international customer wishes to exchange an item they would be expected to cover the cost of postage of replacement item sent to them.

5.10 When refunding the cost of delivery only the basic cost of delivery will be refunded. This means that any enhanced delivery options chosen by the customer, e.g. Next Day Delivery, will not be refunded. This is inline with current regulations.

5.11 Goods returned must be returned in the condition they were received in. This includes all packaging which must be intact and complete, ready for resale. Items must be returned with protective packaging and tape, labels or glue must not be applied directly to product packaging as this will result to damage that effects resell. We hold the right to deduct the costs of these damages from the amount to be re-credited to you.

5.12 Non-faulty items must be returned OR we must be notified of their despatch for return within 14 days of their arrival to the customer. If we are notified within the first 14 days the customer has another 14 days for the product to arrive back to us. If we receive an item after these periods we hold the right to withhold a refund and the customer would be responsible for paying postage costs for the item to be returned to them.

5.13 For international customers returning goods you must mark the parcel and returns form as a "Return" in order to correctly avoid customs charges. Should you encounter customs charges upon the entry of your parcel in to the UK we will not be responsible for paying these and your goods will be returned to you and in most cases the courier will not refund your postage costs.

6. Our Liability

6.1 These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products (and performance of telephone support) and the performance of any Services.

6.2 Nothing in the Terms and conditions shall limit or exclude our liability (1) for death or personal injury caused by our negligence or (2) for fraud or (3) any breach of the obligations implied by applicable compulsory national laws as to title or (4) any liability which cannot be excluded by law.

6.3 Subject to clause 6.2 we will not be liable under the Contract between us and you for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind whatsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.

6.4 Subject to clause 6.2 our maximum aggregate liability under the Contract shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) and/or Services.

6.5 Redpost Equestrian will make reasonable attempts to ensure the accuracy of any information or data on this website is correct but makes no representation, warranty of any kind expressed or implied, or otherwise regarding the content, availability of the website, fixing of defects, that it will be timely or error-free, or that the site or server that it is hosted on is free of viruses or harmful content.

6.6 Redpost Equestrian will not be responsible or liable for any loss of material uploaded or sent through the website and accepts no liability for any loss or damages caused from the action taken on the website or in reliance of the information contained on the site.

6.7 We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we cannot be held responsible or liable for any losses caused as a result of unauthorised access to information you provided.

6.8 As a consumer, you may have statutory rights which may be in addition to the rights set out in these terms and conditions, and information about these statutory rights may be obtained from citizen’s advice organisations. No provisions of clause 6 affect your statutory rights as a consumer. In addition, this clause does not affect your right to return the Products as per clause 5.

6.9 The material on this website is provided for general information only and does not constitute advice on which you should rely. You should not use the information on the website to make any decisions or take any action without seeking professional or specialist advice.

6.10 This website may contain links to other websites. Redpost Equestrian is not responsible for the practices of other websites and does not necessarily endorse the material found on them.

6.11 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

6.12 If you do not receive goods ordered within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).

7. Ownership of rights

7.1 You agree to acknowledge that all copyright, trademarks, content, material, and data made available to you as part of your use of this website is owned by us or our licensors. You may only use this material with express permission from an authorised member of our staff or our licensors.

7.2 You acknowledge that the download and use of material and/or content may only be used for the purpose of using this website. Any other use of content is strictly prohibited and you agree not to copy, plagiarise, use illegally, reproduce, lift, publish, exploit, display, or distribute the content on this website.

7.3 All rights, including copyright, in this website are owned by or licensed Redpost Equestrian Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

7.4 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

7.5 The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

7.6 We reserve the right to withdraw linking permission without notice.

8. Discount Codes

8.1 From time to time Promotional Voucher codes will be issued in promotions at the discretion of Redpost Equestrian. These codes will only be valid for website sales and will only be accepted by phone or in store if otherwise stated.

8.2 Only one promotional code is redeemable per transaction unless otherwise stated.

8.3 Promotional Codes have no cash redemption value and are not transferrable or assignable. Unless otherwise stated Promotional Codes may not be used in conjunction with any other promotion or special offer.

8.4 Promotional Codes may not be used to discount the purchase of Gift Vouchers. Gift Vouchers will be issued at the price paid for them. So if a £20 Gift Voucher was purchased with a £5 discount a £15 Gift Voucher would be sent to the customer.

8.5 We hold the right to decline the use of vouchers or codes if we believe it to have not met clauses 8.1, 8.2, 8.3 or 8.4.

9. Privacy Policy and Third party rights

9.1 You acknowledge and agree to be bound by the terms of our privacy policy.

9.2 Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

9.3 For full information on our Privacy Policy visit this page: Privacy Policy & Cookies.

10. Law, Jurisdiction and language

10.1 This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.

10.2 All contracts are concluded in English.

11. Customer Rewards (Loyalty Scheme)

11.1 Customer Rewards Points will expire after 24 months of inactivity on an account.

11.2 Redpost Equestrian reservethe right to terminate and cancel the balance of points on customers accounts at any point and no payment or compensation will be reimbursed.

11.3 You may only have one customer loyalty account per person. If we believe 2 accounts to have the same owner we hold the right to delete one of the accounts. We will contact you before doing so.

12. Third Party Links & Resources On Our Site

12.1 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

13. Complaints Policy

We accept complaints via a number of means and will deal with your complaint as efficiently as we can. You can send your complaint by either emailing [email protected] or posting your complaint to:
Redpost Equestrian
Lillisford Stud
Totnes, Devon
If you would like to discuss your complaint,please email [email protected] call our team on 01803 812040. Please note that our team is available from 9am to 5:30pm Monday to Friday.

Terms and Conditions for Stride

The Stride Service

Redpost Stride is a membership program offering unique benefits to members as set out in these terms.

2.0 The Stride Benefits

Redpost Stride members have access to free next-day delivery on all orders over £20, the delivery address must be mainland UK. Free delivery to all other UK addresses will be the fastest available service. Orders must be placed before the final cut-off time as stated on the website to be eligible for next-day delivery. Stride delivery benefits depend on stock availability.

Stride allows members to receive 1.5 reward points. Reward terms are stated here.

3.0 Membership

Stride is available to all Redpost customers with an active Redpost account. The Stride membership fee is non-refundable except as set in these Terms. The free 30-day trial is only available to new Stride members and can only be used once per customer. Membership is only valid with the original Redpost account used during setup, the membership cannot be gifted or transferred.

4.0 Payment

All payments for Stride are handled by Stripe, Inc. You will be billed each month or once each year as set at sign-up. The first payment will be taken at the end of the trial period and thereafter on the day of sign up i.e., if signed up on the 2nd of the month each payment will be taken on the 2nd of the month.

Stride can be paid per month or annually. Members can adjust their membership to a yearly subscription only (Members cannot change yearly to monthly membership).

5.0 Cancellation and refunds

You may cancel your Stride membership at any time by visiting Your Account and following the instructions, this will redirect you to Stripe, Inc.

Stride membership will automatically cancel after 4 attempts to collect a payment, and a new membership will need to be created to reactive the benefits.

6.0 Acceptance of Membership
We reserve the right to accept or refuse your membership, to the extent permitted by applicable law.

7.0 Termination
We may terminate your Redpost Stride membership with 14 days’ notice for convenience and will issue a prorated refund of your paid Stride membership fee based on the time remaining in your current membership period.

We may terminate your Redpost Stride membership immediately by notice if we consider that (a) your use of the Stride Service materially breaches these Terms or any applicable law or (b) you fraudulently use or misuse the Stride Service. In this case, we will not give any refund. We will inform you of the termination of your Redpost Stride membership and your right to appeal.

You may terminate your Redpost Stride membership at any time in accordance with Clause 5.