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Redpost Equestrian Returns Policy

Returns

If item(s) from your order are not suitable then you are able to return your order as per the instructions below.

UK Returns - Using our Returns Label

 Exchanges - FREE

We are able to offer a returns label for your item(s) at no cost (once per order) if you are exchanging for items to the same or greater value Arrange now

 Refunds - £4 per Label

If you are returning your item(s) for a full or partial refund then we will deduct £4 from the amount refunded as payment for the label if used. Arrange now

 For Faulty/Damaged or Incorrect Orders

Please do not return items to us before receiving confirmation to do so.

Please make sure to read information on Faulty/Damaged items below. Arrange now

We are delighted to now offer convenient returns on orders to the UK (Mainland Only) through Royal Mail & DPD Pickup. This is available ONCE per order. To use our convenient returns label you will need to have access to a Royal Mail Post Office. If your returned parcel is over 61cm x 46cm x 46cm then you will need to return it to a DPD Pickup Shop. To see if one is available in your area take a look at the DPD Pickup Shop Finder. If you are unable to access these options (or if you would simply prefer to) then you are welcome to return the order using your own shipping method.

How to arrange your return?

For Unwanted/Exchanging items:

Before returning your item(s) make sure to read the below checklist.

  1. Make sure you received the item within the last 28 days.
  2. Check that the product is in its original condition from when it was purchased. This includes product tags and any product packaging that came with it.
  3. Print, complete & include in your parcel the Returns Form. If you do not have a printer please use this as guidance when writing your return note.
  4. Package the item(s) carefully using appropriate protective packaging. DO NOT tape or stick to the product box as this needs to be resold.
  5. For UK Returns using our Returns Label - Create your Royal Mail Label Here. If your parcel is not within the size available email returns@redpostequestrian.co.uk for us to arrange an alternative method. See information above on our Returns Labels and how they work.
  6. For International or UK Returns NOT using our Returns Label - Please use your own method (we are unable to cover the costs incurred).
  7. Please note that at this stage (before the item(s) are received by us) you are responsible for the item(s) and therefore we recommend that you carefully package the item(s) and purchase any relevant insurance from the courier (if not using a returns label from us).
  8. We will aim to confirm receipt of the item(s) within 2 working days of receiving them. If it is possible we will also confirm the refund/exchange at the same time.

For Faulty/Damaged items:

  1. Locate your receipt of purchase of the goods (either the email or physical receipt).
  2. Contact us at your earliest convenience by either emailing returns@redpostequestrian.co.uk or phoning us with details about your faulty/damaged item(s). We will provide a Returns Form for you to fill in and send back to us at your earliest convenience.
  3. We will then contact you and inform you of the next stage. DO NOT return items to us before receiving confirmation to do so. We will provide a FREE returns label if we require the item back. We will NOT refund your returns postage if you decide to send the item back using your own method unless confirmed before you send the item back.

Returns Contract

We are unable to handle and inspect returned items unless they are clean and dry due to Health and Safety regulations. This is in particular reference to horse clothing and footwear. This clause is in accordance with the Health and Safety at Work Act 1974.

Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.

You cannot cancel your contract if you have removed any sealed packaging on a product or purchased goods that are non-returnable. Non-returnable items will be stated on their respective product pages. Confirmed Non-returnable items include: Personalised or Special Order items, Riding Hats, Underwear, CD's, DVD's, Video's and Computer Software.

If you have received the goods before you cancel your contract then (unless purchasing non-returnable items for which you do not have a right to cancel) you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. On receipt of the goods and after inspection we will credit you the amount you paid for the goods. Please note that for International orders outside of the EU a refund will be given on the goods purchased only and NOT the shipping cost.

Goods returned must be returned in the condition they were received in. This includes all packaging which must be intact and complete, ready for resale. Items must be returned with protective packaging and tape, labels or glue must not be applied directly to product packaging as this will result to damage that effects resell. We hold the right to deduct the costs of these damages from the amount to be re-credited to you.

For further information see our Terms & Conditions

Guarantee

Most of our products offer a 12 month guarantee from the date of receipt, providing they are used in accordance with the manufacturers recommendations (fair wear and tear). We hold the right, if necessary, to return products to the manufacturer for their assessments/comments. Please allow 30 days for an exchange or refund in these circumstances. If you have any questions or concerns about the guarantee of your products then please phone our sales line and we will try to assist you. This is in addition to your statutory rights.

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